### 1. Privacy PolicyCloudCostReport ("we", "our" or "us") operates the CloudCostReport website (https://www.cloudcostreport.com, hereinafter referred to as the "Website") and provides the CloudCostReport bot for Slack and other integrations (hereinafter referred to as the "Platforms"). This Privacy Policy is expressly incorporated into our Terms of Service for the Website and Services.### 2. What Does This Privacy Policy Cover?When using our Services or accessing the Website, you may provide us with your personally identifiable information ("Personal Information"). This Privacy Policy describes how we collect and use the Personal Information you may provide on our Website or through our Services. It also describes the choices available to you regarding our use of your personal information. If you provide us with personal information about others, or if others provide us with your information, we will only use that information for the specific purpose for which it was provided to us. This Privacy Policy also applies to any personal information shared between our business partners, subsidiaries, and affiliates.### 3. What Information Do We Collect?#### Information Provided by Users - When you or another user enables the CloudCostReport bot for your team, we receive the name of your team and associated workspace details from Slack API where the CloudCostReport bot is installed. - For each channel available within your team, we may receive the channel name and purpose from Slack API. - If you are a member of a team that has enabled the CloudCostReport bot, we receive your username and email address from the Slack API to map your identity with associated cost monitoring accounts.We do not store messages not directed at the CloudCostReport bot.#### Billing Information - To process payments for the Services, we collect billing details such as: - Credit/Debit card number - CVC - Card expiration date - Card owner name - CloudCostReport does not store or manage payment information directly. Instead, all transactions are handled securely through our third-party payment provider, Stripe.#### Automatically Collected Information We collect information about how you interact with the CloudCostReport bot, such as: - The number of times you interact with the bot. - Which commands and bot tagging features you use.#### Third-Party Integrations CloudCostReport integrates with third-party services for enhanced functionality. When you add integrations to your CloudCostReport account, you agree to share relevant data, which may include: - OAuth tokens from third-party services. - Business data (e.g., cloud cost breakdowns, billing history, and usage trends).We may use third-party services to gather aggregated usage insights to improve our Website and Services.### 4. How We Use the Information We CollectWe use the information collected for the following purposes:#### To Provide the Services and Personalize Your Experience We use information about you to: - Operate and maintain the CloudCostReport Services. - Process payments. - Authenticate users when logging in. - Provide customer support.#### Customer Support We use your information to: - Resolve technical issues. - Respond to support requests. - Improve the functionality of our Services.#### Security and Compliance We use collected information to: - Monitor suspicious or fraudulent activity. - Identify potential security threats. - Comply with legal obligations and enforce policies.#### Legal and Business Interests We may use your information: - To protect our legal rights and interests. - To comply with regulatory requirements. - In the event of an acquisition, merger, or sale of business assets.#### With Your Consent We may publish testimonials or customer stories with your permission.### 5. Information Sharing and DisclosureWe do not sell or transfer your personal information to third parties. However, we may disclose information in the following situations:- To Your Team: Some information (e.g., cost reports and analytics) may be visible to your team members within the CloudCostReport interface. - Service Providers: We store data on Amazon AWS and use Stripe for payment processing. - Legal Compliance: We may disclose personal information if required by law, such as in response to subpoenas or legal proceedings. - Business Transfers: If CloudCostReport is involved in an acquisition or merger, you will be notified of any changes regarding the handling of your personal data.### 6. Data Retention and SecurityWe use industry-standard security measures to protect your data, including encryption and secure access protocols. However, no method of storage or transmission over the internet is 100% secure. We retain your personal data based on the following guidelines:- Account Information: Retained as long as your account is active, and for a reasonable period after deactivation. - Transaction Data: Retained as required for compliance with financial regulations. - Usage Data: Retained for analytics and service improvements, with identifiable elements anonymized where possible.If you have any concerns regarding data security, please contact us at [email protected].### 7. How Can I Delete My Information?To delete your account or request data removal, please email [email protected]. While we will remove your personal data, some information may be retained in backups or logs for compliance reasons.### 8. Updates to This Privacy PolicyWe may update this Privacy Policy from time to time. If significant changes occur, we will notify users via email or an announcement on our website. Continued use of the Services after an update constitutes acceptance of the revised Privacy Policy.### 9. Contact InformationIf you have any questions or concerns about this Privacy Policy, please contact us at [email protected].Effective Date: March 1, 2025
